Emergency handling

1) If the test taker is subjected to unfair treatments due to the bad management such as insufficient test time, damaged exam paper or damaged exam facilities in the test room, which results in the test taker's failure in completing the test, Chinese Testing International will organize a re-test for the test taker for free as soon as possible, but shall not make compensation for any indirect loss.

2) If the test can not be conducted due to force majeure such as natural disaster or fortuitous accidents, Chinese Testing International will organize a re-test for the test takers as soon as possible, or refund all test fees, but shall not make compensation for any indirect loss.