Yang Cheng Tong card

• FAQs:

What to do if the card cannot be operated?

1) Find the nearest customer service center.

2) The card can be replaced on the spot. Balance can be transferred to the registered proper card on the auto top up machines after detection of 7 work days.

3) Unlike the online transaction system of bankcards which supports real time data and balance transfer, Yang Cheng Tong system is asynchronous and the current balance and ticket data are held electronically on the card rather than in the central database, which requires 7 working days for detection.

How to refund?

Find the nearest customer service center. Refund is handled and balance is transferred to a proper card on the spot in case the card can be read properly. Otherwise you have to go back to the customer service center and have your balance reloaded on a proper card after 7 working days.

What to do in case the card is accepted for payment by bus but not by metro?

Take the card to the metro ticket office or Yang Cheng Tong Customer Service Centers.

What to do in case of top up transaction failure?

A successful transaction involves debit of the top up amount against an account and payment taken from the debit. Failure may occur in either of the procedures. Main reasons for recharging failures may include:

1) debit failure;
2) technical faults of the top up machines;
3) network breakdown or session expiration;
4) top up amount exceeding the maximum load;
5) load failure or removing the card when the amount is being loaded;
6) disable or damaged card.

Balance will be shown on the machines after recharging. In case the top up is not added to the card, debit will be canceled and the amount will be automatically returned.

In the instances of 2), 3) and 5), balance cannot be read and the amount will not be automatically returned. Please refer to the solution for the next question to reclaim the amount.

Note: The story is only for reference and is based on the information provided at http://www.gzyct.com and http://english.gz.gov.cn.