Airport Services

(1)Information

If you have any questions about the service supplied by the airport, please refer to the information desk. They will offer you such consulting services as scheduled flights, flow of emplaning and related knowledge about emplaning, as well as business services like fax and copying.

Location of the Information Desk: at the center of Departure Hall on the second floor of Terminal Building A, Terminal Hall 6, Arrival Hall on the first floor of the terminal building, Terminal for Aircraft Apron, International terminal (Terminal building B), and Terminal for Express Flight (Terminal building C).

Information Telephone of Huanghua International Airport: 0731-84798777

Branch of Huanghua International Airport telephone: 0731-84799345

Hunan Branch office of China Southern Airlines telephone: 0731-84799333

(2)Tickets

If you have any questions about the services supplied by the airport, please refer to the ticket counter set up in the Departure Hall of Terminal Building A.

Location of the Ticket Desk: at the south entrance to the Departure Hall of Terminal Building A.

Tel: 0731-84798666, 84799666

Ticket Desk of China Southern Airlines: at the north entrance to the Departure Hall of Terminal Building A.

Tel: 0731-84787666

(3)Easy Boarding

The Terminal Building A is equipped with a VIP Hall, aiming to provide passengers with convenient, prompt and honorable integrated service for boarding, including passing through the special security check passage for VIPs, making arrangement for check-in by the persons specially assigned and having a rest in the VIP Hall for departure.

Location: at the south end of the Departure Hall on the second floor of Terminal Building A

Tel: 0731-84797606

(4)Freight

If you want to know such freight services as freight procedure, freight rate and the relevant procedures for taking delivery of goods, please refer to Hunan Air Transportation Service Company Ltd.

Tel: 0731-84797575, 84797576

(5)Special Services for Special Passengers

If you learn about special services for special passenger groups (child flying without company, senior people, passenger in wheel chair, deaf-mute passenger), please refer to the information desk. They will provide the child flying alone a specially made waistcoat (30 yuan) for easily boarding.

The wearing of the waistcoat would attract the special attention of the flight attendant. You would be greatly impressed by the warm and considerate airport services.

Location: At the center of the Departure Hall of Terminal Building A, Terminal Hall 6, Arrival Hall.

Tel: 0731-84799345

(6)Unexpected Flight (delay, cancellation) Service

Accommodation

According to the Civil Aviation Administration of China, in case of any flight delay or cancellation exceeding two hours at the airport of departure caused by the carrier, such as airplane maintenance, and rescheduling the flight, the airport should provide beverage or food (during meal time) for passengers for free. If the delay surpassed four hours, the airport should provide accommodation services for free. However, owing to reasons brought by non-carrier side, such as the bad weather, emergency, air traffic control, security check or passengers, the airport should assist to arrange accommodation at passengers' expense.

Information Delivery

In case of flight delay or cancellation due to foreseeable situations, for example, a heavy fog, the airport attendant would contact you if time permits via the phone number you leave where you purchase tickets through normal channels; if it fails to contact with you, you'll be informed of the related information about the flight after your arrival at the airport; if you need a short departure, please leave your phone number at the information desk so that they could keep in touch.

Ticket Refunding and Endorsing

By obtaining a delayed flight certification, you can have a full refund at the office where it is issued.

Unused ticket is still available in a year; if you reuse it, please conduct ticket endorsement beforehand.

(7)Lost and Found

If you lost your articles in the airport building, please contact the Information Desk in the center of the Departure Hall of Terminal Building A on the second floor.

Tel: 0731-84799345

(8)Temporary Identification for Boarding

If your effective identification is lost, broken or overdue, you may take the loss declaration or a temporary identification issued by the police station (affixing photo and official seal); or other materials proving your identity to get temporary emplaning certificate at the police station at the terminal building in order to deal with the boarding procedure.

Location: At the northeast corner of the Departure Hall in the Terminal Building A (beside the No24 check-in window)

Tel: 0731-84797429

(9)Air Insurance Counters

There are insurance windows in the Terminal Building, providing aviation personal accident insurance services for you.

Location: At the information desk in the Departure Hall of Terminal Building A, counters at the quarantine zone

Tel: 0731-84797242

(10)Seamless Transfer Service

If you take flight from Zhangjiajie or Yongzhou to Changsha then transfer to other cities, the seamless transfer service will be a great help to you. When you check in Zhangjiajie or Yongzhou, your luggage can be directly post to your destination. For arrival transfer via Changsha Huanghua International Airport, the airport attendant will meet, greet and assist you with boarding formalities at baggage reclaim and lead you to terminal building.

China Eastern had launched the tourism product "Flying across China". Passengers' arrival transfer via China Eastern could enjoy the seamless transfer service. If you want to know more, please contact Changsha Sales Department of the China Eastern.

Tel: 0731-84463638

Fax: 0731-84463460

Address: No 224, Wuyi Road, Changsha City

(11)Luggage Service

Luggage Packing

Generally speaking, cartons must be packed with plastic belt, while soft bags must be locked. Any baggage to be checked in must be well packed, locked and fastened well, which can sustain a certain pressure and can be loaded, unloaded and shipped under normal operating conditions. The airport will provide luggage packing service for you.

Charges: 5 yuan/piece of luggage <=20×40×55cm

10 yuan/piece of luggage >20×40×55cm

Location: at the south entrance to the Departure Hall of Terminal Building A.

Left Luggage

If you want to leave your luggage there for hours or for days, please refer to the left-luggage counters. They can facilitate deposit of your small-sized articles. And cargo shelves are also provided for big-sized luggage.

Charges:

5 yuan for the luggage <=5KG、<=20×40×55cm

10 yuan for the luggage,>50KG、>40×60×100cm

8 yuan for the luggage, between the above two standards

The luggage left over night will be double charged.

Location: at the north gate of the Departure Hall on the second floor of the Terminal Building A

Baggage Inquires

When luggage doesn't arrive as scheduled, or is damaged, or missing, the searching counters of the Changsha Huanghua International Airport and CZ Hunan Branch will make investigation on the missing and damaged luggage. After verifying the tag, they will hand over the checked luggage.

Telephone:

Luggage Searching counters of the Changsha Huanghua International Airport: 0731-84797279

Luggage Searching counters of CZ Hunan Branch: 0731-84797827