Hechi carries out business training of citizen service hotline

The Hechi big data development bureau launched a work promotion meeting on the Hechi 12345 citizen service hotline and a business training course from July 20 to 21 to improve the service level of the hotline.

Business backbones of Liuzhou and engineers of Digital Guangxi Group were invited to train more than 160 people from 11 county (district) workstations and 63 hotline operators in the city. The acceptance process, processing skills, processing satisfaction rate improvement skills, as well as the issue processing process and system platform operation methods were explained in detail during the training course.

The "12345" citizen service hotline of Hechi was officially launched on June 25. It has integrated the environmental protection, government affairs, women's rights protection, youth rights protection, disabled people's protection, cultural law enforcement, business report complaint, as well as land and resources report hotlines.

The hotline operators further clarified the work content, working methods, and key points of the 12345 citizen service hotline. They also familiarized themselves with the hotline handling process and improved their business work capabilities through the training course. Following the course's completion, they will promote the efficient and standardized operation of the city's service hotline to ensure the quality of hotline appeals, as well as improve the level and ability of social governance.